Careers

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South Australian Cricket Association

The South Australian Cricket Association (SACA) is one of the nation's premier sporting bodies, with a vision for cricket to be Australia's favourite sport. Operating within the sports and entertainment industry, SACA offers an exciting and dynamic working environment, and is responsible for overseeing and developing cricket on a State level. 

Membership Customer Service Coordinator

We are now welcoming applications for the position of Membership Customer Service Coordinator.

The Coordinator is the lead point of contact for all SACA Membership and Adelaide Strikers Membership enquiries. As a customer service professional you will demonstrate enthusiasm and passion for providing excellent service to our Members.

As a part of this role you will be required to:

  • Deliver world class customer service to SACA and Adelaide Strikers Members. Handle all enquiries whether by telephone, on-line or written correspondence in a manner that positively represents our premium membership offerings.
  • Achieve annual membership card and revenue targets.
  • Coordinate the day to day operations of the SACA and Adelaide Strikers Membership Services Office. Daily functions, including member enquiries, payments and daily reconciliation, are completed on time and with a high level of accuracy.
  • Ensure all SACA and Adelaide Strikers Membership Merchandise is administrated with a high level of stock accuracy and to a high standard of presentation.
  • Assist with the development and execution of the Membership Communications plan.
  • Assist with the management and execution of the SACA Membership annual membership pack fulfilment which includes membership cards, handbook, fixture cards, lanyards and letters.
  • Assist with the management and execution of the Strike Force Membership campaign each season to meet membership targets and liaise with suppliers to oversee the membership pack fulfilment process.
  • Coordinate, roster and manage call centre and event day Membership staff to deliver high quality membership services.
  • Ensure that the Membership Services Match Day offices are organised, efficient and professional as the first point of contact for all members. Ensure a high standard of presentation and service is maintained.
  • Assist with event administration and coordination. Provide a high level of administrative coordination to all major events attended by members and specialised member events.

To be successful in this position you must demonstrate:

  • Minimum 4 years' experience as a customer service professional
  • Excellent interpersonal skills, including oral and written communication, liaison, negotiation, conflict resolution and active listening skills
  • The ability to work autonomously
  • An ability to maintain office and database systems and procedures
  • Excellent organisational and time management skills with the ability to meet deadlines and prioritise tasks
  • Good problem solving skills
  • Excellent computer skills including Microsoft Word, Excel and Outlook at an intermediate level with PowerPoint at introduction level
  • Experience in supervising staff

If you meet the above criteria and are ready to join the team at the SA Cricket Association please apply now.

Support for training and development, competitive benefits, a genuine focus on diversity and family friendly, flexible work practices are yours when you join the team.

Apply here. 

Applications Close Friday 2 December 2016

                                                                                                                                   

Membership Systems Analyst

We are now welcoming applications for the position of Membership Systems Analyst.

The Analyst is responsible for the coordination and day to day operations of SACA and Adelaide Strikers Membership systems and databases.

As a part of this role you will be required to:

  • Coordinate and assist with the planning and implementation of the national Membership CRM project, including data migration, user acceptance testing and reporting
  • Maintain data quality and accuracy
  • Coordinate and maintain the day to day operations of the SACA Membership and Adelaide Strikers Membership CRM database and other system
  • Provide support and assistance to all users of SACA Membership systems
  • Use analytics to assist with developing strategies to grow member numbers and membership revenue, including a waitlist marketing strategy
  • Achieve annual membership card and revenue targets
  • Continuously enhance the value proposition and experience offered to members, through ongoing system review and improvements
  • Ensure the SACA Membership and Adelaide Strikers database and procedures are up to date and capabilities meet business requirements
  • Manage the member portal in conjunction with the Membership Communications plan
  • Deliver a Membership merchandise sales process through the membership CRM and portal
  • Ensure Membership pages on the SACA website are kept up to date with correct information.
  • Execute the Membership EDM's plan and manage the membership data on the email system.
  • Preparation of all membership data and reports for key business functions including but not limited to AGM, voting, annual report and budget projections.

To be successful in this position you must demonstrate:

  • Minimum 5 years' experience in a similar role
  • Previous experience developing and implementing a CRM
  • High level project management or business analyst experience
  • The ability to demonstrate initiative and innovative thinking
  • The ability to work effectively and efficiently in a team environment and independently autonomously
  • Previous experience with Microsoft Dynamics and relevant tertiary qualifications in IT or Project Management will be highly regarded.

If you meet the above criteria and are ready to join the team at the SA Cricket Association please apply now.

Support for training and development, competitive benefits, a genuine focus on diversity and family friendly, flexible work practices are yours when you join the team.

Apply here. 

Applications Close Friday 2 December 2016